FOR NORTH AMERICAN & EUROPEAN TEAMS EXPANDING INTO LATAM

Stripe doesn't take PIX. Intercom isn't where your customers are. Spanish copy isn't translated copy. Mobile isn't a responsive afterthought. We rebuild the parts of your product that LATAM users actually touch, and we ship in two to four weeks.

Book a discovery callSee the work

English-fluent team. Two to four week sprints. Fixed-price proposals in 48 hours.

Santiago, ChileEastern US time zoneFixed price in USDTwo active clients max

01/The gap

Three ways US software fails the moment it crosses the border.

We've watched this story play out across fintech, SaaS, and e-commerce expansions. The product worked in California. It quietly stopped working at every checkout, every conversation, and every error message in Santiago, São Paulo, and Mexico City.

  1. § 01/Payments

    Stripe Checkout doesn't take PIX.

    Brazil moves trillions of reais a year over PIX. Adding it isn't another payment method on the dropdown. It's a different settlement model, different reconciliation, different fraud signals. The same is true for Mercado Pago across the continent and OXXO across Mexico. If your only LATAM rail is card, your conversion is leaking before you've seen it. And the device it's leaking on is an Android on 4G, not your QA Macbook.

  2. § 02/Customer conversation

    WhatsApp is the CRM.

    In Chile, Brazil, and Mexico, your customer's first message isn't email or chat. It's WhatsApp, often to a salesperson's personal cell. If your support stack is Intercom or Zendesk, the conversation, the lead, and the relationship live outside your system. WhatsApp Business is not a checkbox. It's the ground floor.

  3. § 03/Language

    Spanish, Portuguese, and what they're not.

    Auto-translation reads like auto-translation. Conversion copy, error messages, and onboarding flow need to be written natively, not piped through DeepL. Brazilian Portuguese is not Spanish. Mexican Spanish is not Argentine Spanish. Voice is what builds trust on the second screen, and your LATAM rep is reading it on an Android in a parking lot in Guadalajara.

02/What we build

Custom software solutions, sized for a LATAM expansion.

We're not the team you hire to translate the existing product. We're the team you hire once you've accepted that the LATAM version is a different product, and you need custom software shipped in weeks rather than quarters.

  1. The localized customer-facing layer.

    Checkout, onboarding, support inbox, account flows. Rebuilt around PIX, Mercado Pago, OXXO, WhatsApp Business, and the regulations that come with handling LATAM customer data. Wired into your existing US backend so your data model stays one model, not two diverging forks.

  2. The internal ops dashboard.

    Mobile-first, Spanish or Portuguese native, designed for the people actually running your LATAM operation. Lead routing, performance per rep, workflow health, AI summaries before sales calls. Built so a five-person team can run the volume of a fifteen-person operation.

  3. AI tools on your proprietary data.

    Claude or your model of choice, wired into customer history, sales conversations, and internal docs. Drafts, summaries, classification, search. The assistant assists. It doesn't pretend to be the human, because LATAM customers detect the script inside two messages.

  4. Compliance as architecture.

    LFPDPPP in Mexico. LGPD in Brazil. Sectoral rules in Chile, Colombia, Argentina. We decide where the data lives before we decide what the screens look like. Retrofitting compliance after launch costs more than building it right the first time.

03/Why Telori

We're already inside the market you're trying to reach.

§Santiago-based, on Eastern US time. Same working hours as New York and Boston. Two flights from any LATAM capital. The local context isn't research, it's where we live and ship from.

§English-fluent operators. Proposals, calls, and code reviews run in English natively. Spanish and Portuguese are our operating languages, not translations layered on top.

§Two to four week sprints, fixed price in USD. No hourly billing. No scope creep. Engagements typically run $3,500 to $13,500, quoted in USD before we start. If we underestimate, that's our problem.

§Two active clients, ever. When you hire us, you're one of two. The studio's calendar is the constraint, not your budget.

§Renan answers proposals himself. No BDR, no AE, no SDR. The first call is with the engineer who will architect the work; every email after it is too.

04/Selected work

What we've shipped, in production.

If you want a personal reference from a founder we've already shipped for, we'll connect you on the first call.

BOOK A CALL

If you're expanding into LATAM and the gap is concrete, let's talk.

45 minutes on a call. We'll tell you in that call whether this is the right fit. If it is, you'll have a fixed-price proposal in your inbox inside 48 hours, scoped and quoted in USD.

After you send, you pick a time.

Prefer email? hello@teloristudio.com.